Oracle Lead Support Analyst (all genders)
Eager to join Valtech and make a positive impact as our Oracle Lead Support Analyst (all genders)? Apply now!
First things first… What will you become a part of? We are the experience innovation company. In a digitally accelerated world, where ‘the best’ race toward ‘best practices’, we help brands break through and leap beyond the competition.
At Valtech we are recruiting an Oracle Lead Support Analyst (all genders). Are you passionate about bringing business and finance together, and you have hands-on experience with Oracle Cloud Financials? Are you based in the Paris region and able to travel to our offices in Paris 2 to 3 days a week? You may be the ideal candidate for this position! Here is the information you need to know to apply.
About the role:
Valtech has been rolling out Oracle Cloud Financials to our finance teams across the globe and we are now looking for a Lead Support Analyst (all genders).
You will be providing support internationally on all the modules we use today, including GL, AP, AR, CM, FA, TAX, SLA.
A well as supporting our finance users, you will be the first point of contact for the master data maintenance teams for issues with master data or integrations.
A day in the life of an Oracle Lead Support Analyst (all genders):
As the Lead Support Analyst (all genders) for Oracle Cloud Financials, you are responsible for leading cross-functional/technical issue resolution and coordination with the Oracle Project Team, Internal Control Team, escalating as necessary, to deliver quality service to our local business users. You will:
- Be the senior member of the Oracle Support Team and will need to be experienced in managing a support team.
- Organise support meetings with internal stakeholders and external suppliers to ensure ongoing support issues or escalations are dealt with in a timely manner.
- Provide support, from analysis to resolution, for tickets of “higher” priority.
- Interact/communicate with internal business users regularly/timely to build relationships and ensure user satisfaction through quality & service value.
- Work collaboratively with the Business Analyst Team and Stakeholders (Business Users, Finance Leadership Teams, Internal Control Team) to understand the current applications in place, ensure support activities meet the SLA’s, identify inefficiencies and opportunities for support and service improvements over time.
- Assist with system integrations
- Assist with data migration
- Assist with Hypercare (post go-live support)
- Lead the quarterly Oracle Non-Regression Testing for any new release upgrade.
Our preferred candidate:
- Has led Oracle ERP Production Support for a large enterprise for over 3+ years, preferably in an international environment, in a Shared Service Center. Works independently but is also able to manage and mentor a small team.
- Is versed in Oracle Financials Cloud Modules: GL, AP, AR, CM, FA, TAX, SLA. Techno-functional knowledge preferred. Nice to be able to write side sql queries to help analyze issues as needed.
- Is well experienced in production support modalities: ticket triage, day-to-day activity monitoring, ticket priorities, assignment, and resolution.
- Is versed with SLA's, metrics, stakeholder management, global practice and has strong English communication skills.
- Has a customer service mindset with strong interpersonal skills to develop a rapport and credibility with users with a variety of roles and seniority.
- Has good analytical and problem-solving abilities and is keen to learn new systems and be able to pick up new concepts quickly.
- Is open to travel a few times per year, for the purposes of this position.
Please note, we are hiring for this role in Paris, France, and open to hearing from candidates already based in France with the right to work.
What we can offer you:
Our benefits / advantages.
In addition to these advantages, we offer you much more. For example, our skills development program will help you excel in your current field or explore new avenues. You will also have the opportunity to participate in many internal initiatives. Whether it is by helping to improve Valtech as a company or by contributing to our impact on the world, we encourage our employees to pursue their professional and personal ambitions.
Join Valtech
By joining us, you will not only help us revolutionize our customers' experience, you will become a real agent of change.
At Valtech, we have ambitions that open up vast horizons: as we grow, new opportunities arise for you to take responsibility, bring your creative ideas to life and innovate in order to advance both our company and our customers.
Does it excite you to join Valtech on this journey? And would you like to become our next Oracle Lead Support Analyst (all genders)?
Then apply today. We cannot wait to hear from you!
Why do we state “all genders” in the title of this job description?
As per the AGG (General Equal Treatment Act) in Germany and equivalent in France, jobs must be advertised in a gender-neutral manner. We use the statement (all genders) to make it clear that this position is open to all genders in these countries, even if the job title itself can be translated or interpreted as "masculine" in the French or German language.
- Department
- Finance
- Locations
- Paris
- Remote status
- Hybrid Remote
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About Valtech
Everyday, new technologies are changing the way we live, work and connect— giving rise to new categories, new business models, new values, and elevated expectations of how we want to experience the world around us.
Today we expect everything in our lives to be seamless, frictionless, and ruthlessly efficient. But, somewhere in this race to digital parity we have lost what separates one experience from another. In the race to a better customer experience, what happened to the human experience?
At Valtech, we believe that technology can be harnessed for business, but also for humanity. Technology can drive demand, but also drive differentiation and delight. It can create better efficiencies, but also a better experience. It can unlock transactions, but also unlock true transformation… at scale.
Workplace & Culture
At Valtech, we create and shape experiences that aim to meet the versatile needs of our clients and their customers. To get there, we are proactive about facilitating workplaces that adhere to the different needs and expectations of everyone working at Valtech. Our goal is to create an equitable workplace which gives people from all backgrounds the support they need to thrive, grow, and meet their goals.
We are proud to be an equal-opportunity employer committed to diversity and inclusion. We do not discriminate based on race, gender, ethnicity, citizenship, national origin, religion, sexual orientation, age, marital status, disability, veteran status or any other legally protected status. Diversity and inclusion sit at the heart of everything we do here - ensuring everyone has their voice heard and their insights actioned. You can find out more about our Group strategy on our website.
Our Values
🌍 Share - As a global company with diverse talent, we value and embrace open dialogue. We share our expertise, wisdom and full attention with our clients and colleagues.
🔥 Dare - Entrepreneurship and curiosity is in our DNA. We thrive in ambiguity and simplifying the complex. We dare to bring together, connect, and combine the uncommon.
❤️ Care - Technology has had a transformative impact on how we experience the world around us. We want to make the world a better place though the work we do.
Learning & Development
At Valtech, we work hard to give our employees the tools they need to take charge of their careers and personal growth. To enable this, we have built a Growth Framework, that offers full transparency on how a certain role and career at Valtech can develop. This is supported by our Global Academy, which allows Valtechies to further advance their skills within their existing field, as well as explore another.
On a day-to-day basis, you will get the chance to learn from, as well as inspire, your peers around the globe in Craft Circles, client teams, or other collaborative communities. In any case, Valtech encourages you to make use of the opportunities our company provides to shape your own path.
The Valtech Content Hub
We are fortunate to be working for clients that make an impact. This allows us to excel in our professions and compose stories we are proud of. As a result, we have a huge collection of cases, blogs, whitepapers and podcasts. Interested to find out what you could become a part of? The Valtech Content Hub has got you covered.
Oracle Lead Support Analyst (all genders)
Eager to join Valtech and make a positive impact as our Oracle Lead Support Analyst (all genders)? Apply now!
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